Delivery policy


Hello! Welcome to our Delivery Asked Questions section. We hope you find these Delivery helpful, however, if you don't find the answers to your questions listed below, please feel free to send us an email at support@wegreatbuy.com .



Q: MY ORDER HAS BEEN SENT, WHY DON'T I SEE THE TRACKING INFORMATION?

A: Your order has been sent, but sometimes it takes up to 48 hours for tracking information to show up in the tracking system. In some cases, tracking information won't load in a timely manner. This is often the case with our USPS global shipping partners. If your order has a tracking number but has not updated, please rest assured that you will be taken care of. It is our responsibility to take good care of and we take that responsibility very seriously.



Q: WHEN WILL MY ORDER ARRIVE?

A: The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information the next day. Tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.



Q: HOW DO I TRACK MY ORDER?

A: We will email your tracking information as soon as your order has shipped. Usually, you will receive the tracking number 1-3 days after we have shipped your order. You can track your order on our website.



Q: ORDERED 2+ ITEMS, BUT ONLY RECEIVED ONE... WHERE'S MY ORDER?

A: We have a large assortment of products and when you order multiple items at a time, they may be shipped separately so they get to you faster. Typically there is no cause for concern if you don't receive all of your items at once... Rest assured that they are on the way :)



Q: WHEN WILL MY ORDER BE PROCESSED?

A: All orders are handled and shipped out from our warehouse locations in the US, UK or China. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends. Please contact us if you do not receive a shipping notificaiton email after 5 business days from the day you completed your payment.



Q: WILL I BE CHARGED CUSTOMS AND TAXES?

A: The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.



Q: IS MY ORDER ELIGIBLE FOR FREE SHIPPING?

A: Free shipping can be applied to orders that meet the minimum amount required, excluding discounted, sale, and oversized/overweight products. Your order will ship using economy shipping. Please check the product page if the product is eligible for free shipping.



Q: MY ORDER STILL HASN'T ARRIVED, I THINK IT IS LOST?

A: If you think your order has been delayed or lost in the post please contact us and we will start an investigation with the courier. 



Q: I SENT YOU AN EMAIL, WHEN WILL YOU REPLY?

A: We make every effort to reply to emails within 24 hours. Our office is closed on weekends, so we will get back to you on the next business day